15 Ways to Take Your Customer Satisfaction To The #NEXTLEVEL

When you become a business owner, your focus and business it is no longer just about you! It's also now about your tribe too! And every biz savvy babe knows that customer satisfaction should be a key focus if you want to survive! And, it can make a huge difference in your bottom line!

One of the most effective (and my personal favorite) ways to increase your customers’ satisfaction is by building strong connections + good relationships!

Here are 15 ways you can take yourcustomer satisfaction to the #nextlevel:

 

1. Listen to what they have to say. Some will just need to rant Hear them out, even if they are wrong. Don’t take it personally and always respond in a professional manner. Others may have a valid point and need to know someone is actually listening to them.👂🏻

 

2. Don’t just pass the blame or issue to someone else. No one likes to get the run around and be shoved off onto someone else. Get the answers the customer needs as quickly as possible. 🗂

 

3. Keep your promises. Only agree to what you can actually deliver. Saying you will deliver more than you can not only stresses you but you lose the customer’s trust.📆

 

4. On the other hand, under-promise and over-deliver whenever possible.👌🏻💣

 

5. Be KIND. Thank your customer for their business. 🙏🏻

 

6. Develop personal relationships with your customers. Treat each one as if she’s your most important! 👑

 

7. Anticipate, Meet, & Exceed her needs.🔥🔥🔥

 

8. Apologize if you are wrong or make a mistake. Everyone makes them. 💯

 

9. Respond quickly.  One working day turnaround time should be top priority for all customer inquiries.⏰

 

10. Be honest. If a requested deadline can’t be met let your client know before you take their order. 💁🏻💖

 

11. Keep in touch with the customer. Follow-up with a postcard, an email or a simple thank you phone call.📞

 

12. Ask for feedback. They will give you information to help you improve your customer service and your business reputation. Make it easy for them (and you) by creating a feedback survey that's automated via email after their purchase! 📨

 

13. Listen to what your unsatisfied customers have to say. Act on their advice if it is the right thing to do.💭

 

14. Smile. Be happy and courteous. Never answer the phone, a text or email when you’re angry. Before you pick up the phone or keyboard, paste a smile oyour face and in your voice.😁

 

15. Throw away your scripts. People want to hear from real people who treat them like individuals. Each situation is different so you shouldn’t have a prewritten script that won’t fit everyone. 🚫

 

Learning how to connect with your tribe the right way will increase your customer satisfaction, and help build a community that trusts you (and buy from you!)🙌💵

 

What are some ways you sweeten the deal for your tribe/customers and offer killer customer service? 🤷🏻‍♀️